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Return to Help Index Order Status Fraud Protection   We at PCExchange take fraud very seriously and employ several fraud checks during order processing. The result of these extensive fraud checks allows PCExchange to stop nearly 100% of attempted fraud purchases for Laptops and Computers on our website. What does this mean to you? You pay less! PCExchange does a better job catching fraud than our competitors which gives us a lower average item cost. This means we can offer the same laptop or Desktop Computer as our competitors for less because we end up paying less! Your Notebook or Computer purchase may be delayed if any of the following is true: Your address is not in the Contiguous USA The supplied billing phone # is a Cell Phone or the phone # not supplied to your credit card company. The billing address is different from the shipping address* The supplied email bounces back to us Other fraud protection checks we can not mention here *We will ship to a different address than the billing address ONLY after we confirm the order with the owner of the credit card. PCExchange will attempt to contact you several times if your Notebook or Desktop Computer purchase is suspected of fraud. If we do not have a response to our requests for more information from you within 48 hours we may cancel the order. PCExchange values your privacy and goes to great lengths to safeguard it. In the event someone is using your credit card with out you knowledge on our website we will contact you if possible to let you know. If you have any questions about your order or our policy to hold certain orders for confirmation please contact us toll free at 866-540-9999. If questioning an order in process please have your order # ready. Has my order shipped?   Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. How do I change quantities or cancel an item in my order?   Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. How do I track my order?   Click the "My Account / Order Status" link at the top right hand side of our site to track your order. My order never arrived.   Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. An item is missing from my shipment.   Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. My product is missing parts.   Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. When will my backorder arrive?   Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

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