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Return to Help Index Guarantees Return Policy   100% Satisfaction Guaranteed If you are unsatisfied for any reason within 30 days of purchase, PCExchange will refund your purchase price less shipping and 10% restock fee. For your refund, contact us via email at StoreManager@PCExchange.net, and we will email you the return authorization form that must be included with your return. Items must be in same condition as originally shipped and in resellable condition. Shipping for returns is at your expense. Warranty   PCExchange provides you with One Full Year of protection on every Used/Refurbished/Off-Lease Computer and Laptop and a 45 Day Warranty on all LCD Flat Panel Monitors you purchase unless otherwise noted!. All of our computers and monitors are checked for proper operation prior to shipping. If any item received does not function properly, please contact us immediately by email toStoreManager@PCExchange.net or fax to: 508-788-6327 or call toll-free at 866-540-9999. We will replace or repair any problems immediately. We honor all orders and stand by our equipment. The Standard Warranty covers Parts replacement and labor only on Used/Refurbished Computers and Laptops for 365 days from date of purchase Hard Drive crash? No Problem Memory Failure? No Problem Power Supply Failure? No Problem Excludes laptop screens & batteries) Hardware issues only - abuse/misuse and virus/software issues are excluded All other Non Computer/Notebook items carry a 45 Day repair or replacement Warranty Repair or comparable replacement at the discretion of PCExchange (No Refunds) Screens on LCD Monitors are not covered for breakage of LCD display. Shipping costs to and from PCExchange are not covered by the standard warranty This warranty expires one year from date of original purchase even if PC is replaced 11 months after purchase. No 3rd party repairs are covered. Low Price Guarantee   It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money! Privacy Policy   We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect. Security   This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

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