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LCD Flat Panel Monitor Grading Table How We Grade Our LCD Monitors PCExchange specializes in the remarketing of Offlease, Used & Refurbished Personal Computers and Monitors. All New Refurbished Flat Panel LCD Monitors are refurbished by the manufacturer. All Used Grade A & B LCD Monitors are Refurbished in our own warehouse facility and undergo exhaustive testing to ensure a trouble free experience for you. Any mechanical or electronic part not meeting original standards is replaced. Scuffed, broken and scratched plastic parts are not replaced and are only Cosmetic flaws. We try to accurately describe the condition of our used, off lease and refurbished Flat Panel Monitors so you know what to expect and will not be disappointed. If we have inaccurately described any of our LCD's we will be happy to exchange it for a different Monitor. We want you to be satisfied with your purchase and the grading system is in place to allow you to make an informed decision. Although most of our Used, Off lease & Refurbished Flat Panel LCD's are are in good to excellent condition some may have cosmetic or screen issues. The following table will indicate the extent of issue you can expect as compared with the "Grade" on the products web page. Flat Panel LCD Monitor Grading New This is a brand new item. New Open/Damaged Box It is new and has been repackaged due to a damaged or open box. In many cases, the box is the only part that receives any impact or damage. The actual product can not be discerned from an unopened, undamaged box. Grade B (New) A New Flat Panel Monitor with this grading will be in excellent overall condition. It is a new product, however, due to manufacturers' quality control this item was found to have a minor imperfection. This could mean (but not limited too): a blemish that the average user will never notice, a mark that's noticable if looked for on the plastic, or a dead pixel or two. The various components will be as described below:   • Casing Possible scratches or scuff marks on the shell. All trim and plastic is intact and may have a small crack in the plastic. • Screen No scratches, chips or scuff marks on glass. It will have no more than 2 dead pixels* and the picture does not have "screen burn". The screen has a the correct level of contrast and brightness consistent with its age. The LCD Display does not have light or dark patches which may affect the picture quality. • Operation Will operate as any new LCD Monitor would be expected to. Grade A (Off Lease/ Used/ Refurbished) An Off Lease/Used or Refurbished LCD with this grading will be in excellent overall condition for it's age and will show very minor signs of wear. The various components will be as described below:   • Casing Very minor scratches or scuff marks on the shell. All trim and plastic is intact with no cracks or breaks in the plastic. • Screen No scratches, chips or scuff marks on glass. It will have no more than 2 dead pixels* and the picture does not have "screen burn". The screen has a the correct level of contrast and brightness consistent with its age. The LCD Display does not have light or dark patches which may affect the picture quality. • Operation Will operate as any new LCD Monitor would be expected to. Grade B Off Lease/ Used/ Refurbished) A used/new Flat Panel Monitor with this grading will be in good to very good overall condition for it's age and will show minor to moderate signs of wear. The various components will be as described below:   • Casing Some scratches or scuff marks on the shell. All trim and plastic is intact and may have a small crack in the plastic. • Screen No scratches, chips or scuff marks on glass. It will have no more than 2 dead pixels* and the picture does not have "screen burn". The screen has a the correct level of contrast and brightness consistent with its age. The LCD Display does not have light or dark patches which may affect the picture quality. • Operation Will operate as any new LCD Monitor would be expected to. Grade C (Off Lease/ Used/ Refurbished) A LCD Flat Panel Monitor with this grading will be in good to very good overall condition for it's age and will show moderate to heavy signs of wear. The various components will be as described below:   • Casing Scratches or scuff marks on the shell. Some of the plastic trim may be cracked, missing, or broken. • Screen Small scratch, chip or scuff marks on glass. It will have no more than 5 dead pixels* and the picture may have "screen burn". The screen has a the correct level of contrast and brightness consistent with its age. The LCD display may have light or dark spots which may affect the picture quality. • Operation Will operate as any new Computer would be expected to.

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